What We Collect and Why We Hold It
When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Transaction records
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are retained to meet our obligations under applicable financial and anti-fraud requirements; we do not hold them longer than necessary. When you contact support, the conversation log is stored so our team can follow up accurately on your account query. We also collect device and session
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data — browser type, IP address, and login timestamps — to detect unusual access patterns and protect your account from unauthorised activity. Cookies and similar tools track your session state and, where you have consented, help us understand how the platform is used so we can
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improve it. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those processors need to complete your transaction. Your data is processed in accordance with applicable law, and eligibility to
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use this platform depends on your local law and the regions where access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.